The language interpretation industry these days provides a whole range of solutions. But as expected, they will not all be the same. The moment you’ve made a choice, it will be very time consuming and costly to change platforms and begin over, so you need to ensure that you get it right the first time.
The following are useful tips when picking an interpreter management system that suits your needs:
When buying an interpreter platform or any other type of business software, always ask the total costs up front. You will find many out there that may look reasonably priced in the beginning, until they start exceeding your budget as they are slowly integrated into your operations.
If you’re engaged in health care services or any business that deals with people’s health information in some way, pick interpreter a solution that complies with the Health Insurance Portability and Accountability Act. Note that HIPAA requires a documented data security policy, which your chosen vendor should have.
Degree of Customization
How fast can you make changes to the system if there’s something you want it to do? Will there be a cost, and if so, how much? How about the cost for getting a new report interface?
Extraordinary scheduling scenarios, appointment types, geography – these can be too much for a typical date-time-location data capture system. Pick a solution that works deep into your present as well as future needs.
Go with a provider that offers dedicated round-the-clock service everyday, meaning you can call or at least chat them anytime – not email.
There are many new brilliant talents today, but if a company has been around for at least five years, you know they’re doing something great, or they wouldn’t have survived that long. And do stick to a company with language interpretation as its core industry, rather than one that provides similar solutions for various other industries, such as construction or janitorial services.
If you’re not impressed with the software, you should be provided a means of recovering your data, and you should be informed beforehand about the process involved. Additionally, the contract should cover a reasonable period – not too long that you’ll be trapped in it and canceling would cost you much.
Choose a provider with a reputation for reliable data backups, and one that will provide a security and technology rundown before you finalize the contract.
License + Insurance
Lastly, pick a vendor with the right license and insurance coverage. They should have a Federal Tax ID and a DUNS number, and you find out where they are incorporated.